Legal

Privacy policy

Who we are

Lilaccare Ltd provides home care and support services from 203-205 The Vale, Acton, London W3 7QS. You can contact us at info@lilaccareltd.co.uk or 07399 371661.

Information we collect

We may collect your name, contact details, enquiry details and any information you choose to include when you contact us. If care is arranged, further personal and care-related information may be collected directly and handled under separate care records procedures.

How we use information

• To respond to enquiries and provide information about services.
• To assess care needs and prepare suitable support where requested.
• To manage safeguarding, complaints, quality and legal obligations.
• To keep basic records of communication with us.

Sharing information

We do not sell personal information. We may share information where needed with health or social care professionals, safeguarding authorities, regulators, IT providers or legal advisers, and only where there is a lawful reason.

Your rights

You may ask to access, correct or delete personal information, or object to certain uses. Some records may need to be retained where required by law, regulation or safeguarding duties.

Contact

For privacy questions, email info@lilaccareltd.co.uk. You can also contact the UK Information Commissioner's Office if you are unhappy with how your information is handled.