info@lilaccareltd.co.uk07399 371661203-205 The Vale, Acton, London W3 7QS

Legal

Accessibility statement

Lilaccare is committed to making this website clear, readable and usable for as many people as possible, including people who use assistive technologies such as screen readers, keyboard navigation, magnification software or speech recognition tools.

Our accessibility aim

We aim to provide a website that is easy to navigate, understandable and accessible on mobile, tablet and desktop devices. We work towards recognised accessibility good practice, including the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA where reasonably possible.

What you should be able to do

  • Navigate the main parts of the website using a keyboard.
  • Use the website on common mobile, tablet and desktop screen sizes.
  • Read content with clear headings, labels and page structure.
  • Zoom browser text without the main content becoming unusable.
  • Understand important images through meaningful alternative text.
  • Contact Lilaccare by phone or email if the online form is difficult to use.

What we have done

  • Used semantic HTML landmarks, headings and lists to support screen reader navigation.
  • Provided a skip link so keyboard users can move directly to the main content.
  • Used responsive layouts for mobile, tablet and desktop devices.
  • Included labels for form fields and text alternatives for important images.
  • Used strong colour contrast across the blue, white and gold palette.
  • Kept navigation consistent across the website.

Known limitations

We try to keep the website accessible, but some areas may not be perfect. Some older browsers or unusual device settings may affect layout or form behaviour. If the contact form does not work for you, please email info@lilaccareltd.co.uk directly or call 07399 371661.

Requesting information in another format

If you need information from this website in a different format, such as larger print, plain text or a more accessible document, please contact us. We will review your request and respond as soon as reasonably possible.

Feedback

If you find an accessibility problem, please contact info@lilaccareltd.co.uk or call 07399 371661. Tell us which page caused difficulty, what you were trying to do and what device, browser or assistive technology you were using.

Review of this statement

This accessibility statement should be reviewed regularly, especially when significant website changes are made.